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Shipping Policy

Delivery & Charges (UK)

All orders under the value of £99.00 inclusive of vat are despatched by Royal Mail 2-5 day delivery. This does not include Saturdays and Sundays.

All orders over the value over £99.00 inclusive of vat are despatched by DHL next day delivery to be delivered by 7pm the next working day. Orders placed before 3.30pm Monday to Thursday will be sent the same day, should your order be received after 3.30pm they will be despatched the next working day.

Should your order be under this value and received before 3.30pm Monday to Thursday there is an option to use our next day DHL delivery (7am-7pm) service at £8.50 inc vat.

You have the option for next day delivery (Saturday guarantee) service on a Friday before 3.30pm at a cost of £13.95 inc vat. All orders received after 3.30pm on a Friday will be sent the next working day.

Some orders being delivered by Royal Mail and DHL will require a signature, please ensure that someone is available to sign for your order on the day.  

Should your item not arrive within 5 working days after your original delivery please contact pinkfishes.com.

Delivery & Charges (International)

We offer an International Shipping Service using DHL. Our international shipping rates are as follows:

  • European DHL Shipping (2-4 Days Excluding Weekends) – £24.00
  • USA & Canada DHL Shipping (1-3 Days Excluding Weekends) – £24.00 
  • Dubai DHL Shipping (2-4 Days Excluding Weekends) - £32.00 
  • Australia DHL Shipping (3-17 Days Excluding Weekends) - £27.50 
  • Rest Of The World DHL Shipping (2-4 Days Excluding Weekends) – Rates Vary 
  • FREE International Shipping on orders over £200 

Please note all International & EU (cross-border) orders will be subject to local taxes and or import duty once the parcel arrives. This is your sole responsibility and we cannot be held responsible for these charges.

 

Despatch Times

pinkfishes.com will always endeavour to despatch your item(s) as fast and efficiently as possible.

Orders received by 3.30pm Monday to Friday will be despatched the same day, orders after this time will be sent the next working day.

All orders received after 3.30pm Friday will be despatched on the next available working day.

Orders received on Christmas Eve, New Year’s Eve or on a UK Bank Holiday will be despatched on the next working day.

All orders are packed carefully to ensure that they arrive in pristine condition. If your item(s) arrive faulty or not as described, please go to our returns service to contact us.